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Building trust in a public health crisis
on June 23, 2020
Lately, the 18F content team has been thinking about how to communicate well in a crisis—providing clear, understandable content is especially important. Content strategy practices that focus on the needs of the user are essential to earning the trust of the public. Here, we will explain how to embody those qualities on the web in user-centered ways.
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Making Critical Government Information More Resilient
on June 4, 2020
A roundup of steps that federal agencies, and other government entities, can take right now to improve the resilience of their websites and serve information more efficiently to the people that need it
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Design & research in critical times
on June 2, 2020
18F staff is distributed across the country and the majority of our research has been and will continue to be facilitated remotely. We are sharing our experience to help guide designers and researchers as they adapt to new ways of working and provide some additional considerations to keep in mind while conducting research in critical times.
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Rapid implementation of policy as code
on May 12, 2020
No policy or rule stays the same forever. In response to a crisis, policy changes often come much faster, and stakes can be higher.
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Saving time and improving data quality for the National School Lunch & Breakfast Program
on April 23, 2020
In February 2020, pilot states reported back on their experience implementing and using a new data validation service during the fall of 2019. They agreed that it had significantly improved the data collection and submission process for their teams, citing time savings, fewer errors returned, greater ability to plan ahead, and lower stress.
18F Blog
Delivering civic technology
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