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The four operating levels of 18F projects
on June 13, 2023
At 18F, we partner with government agencies to help them deliver new or modernized digital services. In our experience, we have identified four operating levels that best support successful project outcomes.
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Andrew Hyder Government Service Improvement Award recognizes commitment to serving the public
on May 8, 2023
TTS annually awards the Andrew Hyder Government Service Improvement Award to one or more federal employees who demonstrate both excellence in their work and a commitment to improving the public's experience with government.
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“Hi” from the 18F design chapter
on May 2, 2023
Designing technology-enabled public services requires deep expertise in how different elements of the experience come together (or don’t!). The 18F design chapter comprises four discipline-specific cohorts — service design, user experience (UX) design, product design, and content strategy.
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18F Checks In With the DAWSON Project at the U.S. Tax Court
on April 25, 2023
The United States Tax Court is an independent federal court that settles disputes between taxpayers and the Internal Revenue Service. Since the 1980s, the Court has used a modified commercial software product to manage its operations. In December 2020, the Court introduced DAWSON, a modern open-source case management system developed with assistance from an industry partner and 18F. DAWSON streamlined Court operations and changed the way the public interacts with the Court.
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Am I doing it right? A check up for agile teams
on March 23, 2023
Even on the best teams, things need to be monitored and adjusted. If you are doing this for the first time, it can be even harder. In this article, I share some signals of what success looks like and what to do if you are stuck in one of the many common pitfalls.
18F Blog
Delivering civic technology
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